Last updated: 10 July 2026. Northbeams Inc. uses the sub-processors below to run the Service. Each is bound by terms that require appropriate security and confidentiality. Customer data (the labels, counts, severity, hashed snippets, and per-user attribution described in our Privacy Policy) is stored on Google Cloud.
| Sub-processor | Purpose | Data | Location |
|---|---|---|---|
| Google Cloud / Firebase | Core infrastructure and customer data storage (Firestore, Cloud Storage) | Account data and product data (labels, counts, severity, hashed snippets, per-user attribution) | United States and EU [TODO: confirm with Joe: default region and per-tier residency] |
| Vercel | Marketing site hosting and edge compute | Site visitor request data (IP address, user agent). No customer product data | United States, global edge network |
| Stripe | Payments and subscription billing | Billing contact and payment details. Northbeams does not store full card numbers | United States |
| Resend | Transactional email (sign-in, alerts, product notifications) | Recipient email address and message content | United States |
| Crisp | In-app support chat | Support messages and any contact details you provide | European Union |
We keep this page current as our vendors change. When we add or replace a sub-processor that handles customer data, we will update this page and notify account admins in advance, so you have time to raise questions or objections. [TODO: confirm with Joe: notification method and notice period, and whether customers can subscribe to change alerts.]
To ask about a sub-processor, or to request a data processing agreement, email privacy@northbeams.com.