Support

Help, from the people who built it.

Setup is one install and a first sweep within 24 hours. When you need a hand, chat, guides, and email all reach the team.

Where to start

Three ways to get unstuck.

Getting started
New to Northbeams? Push one install through your MDM, and your first sweep lands within 24 hours. Begin in Northbeams University →.
Docs and guides
Setup, policies, the MCP gateway, SSO, and SIEM streaming, walked through step by step in Northbeams University →.
Contact support
Use in-app chat, powered by Crisp, right inside monitor.northbeams.com. Prefer email? Reach us at joe@northbeams.com.
How we answer

Where to get a real answer.

Pick the channel that fits the question. All of them reach the team that builds the product.

  • •In-app chat inside monitor.northbeams.com, powered by Crisp.
  • •Email joe@northbeams.com for anything that needs a human.
  • •Sentinel plans include priority support. Enterprise adds a 99.9% uptime SLA.
  • •Step-by-step guides live in Northbeams University, refreshed as the product ships.

Stuck? We answer.

Open the chat, or book time with the team.

Open Northbeams University →Book a demo